Fully Managed or Co-Managed Technical IT Support Services & Help Desk

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Fully Managed IT Support That Actually Works

Managed IT

When we say “Fully Managed IT Support,” we mean exactly that – we handle everything tech-related so you can focus on what you do best: running your business.

Your Personal IT Department

Think of us as your personal IT department, minus the overhead costs and office politics. We monitor your systems 24/7, catching problems before they become disasters. That random server hiccup at 2 AM? We’re already fixing it while you’re sleeping soundly.

fully managed approach

Proactive monitoring and maintenance – We spot issues before they spot you.
Regular software updates and security patches – Because hackers never take vacation days.
Data backup and disaster recovery – Your digital safety net.
Network optimization – Making sure your internet doesn’t feel like it’s powered by hamsters..

reduce emergencies

No more surprise IT emergencies. No more “Did you try turning it off and on again?” moments. Just smooth, reliable technology that works when you need it.

Co-Managed IT Services: The Best of Both Worlds

c0-Managed IT

Maybe you already have some IT support in-house, but they’re drowning in daily tasks. Or perhaps you’ve got one tech-savvy person wearing seventeen different hats (including actual IT support).

That’s where Co-Managed IT Services shine.

partner with your team

We partner with your existing team, filling in the gaps and providing expertise where you need it most. Think of it as having backup dancers for your IT team – we’re there when things get complicated, but your people stay in control of day-to-day operations.

Perfect Approach to

Keep their current IT person but give them superhero backup.
Gradually transition to more robust IT support.
Maintain some control while gaining enterprise-level expertise.
Get specialized knowledge without hiring specialists.

Expertise Where you need it

Your team handles the routine stuff they know well. We jump in for the complex projects, higher level expertise requirements, emergency situations, and strategic planning. Everyone wins.

Help Desk & Technical Support: Your Friendly Tech Lifeline

Help Desk

Ever have a Monday morning when your computer decides to take an unscheduled vacation, right as you’re trying to wrap up an important email to a client? With our Help Desk & Technical Support, those moments become minor blips instead of major catastrophes.

direct access to real people

Your employees get direct access to real humans who actually want to help. No robot phone trees. No “Have you checked our website?” responses. Just knowledgeable technicians who speak plain English and solve problems fast.

we cover everything from

Password resets and login issues – The classics never go out of style.
Software crashes and weird error messages – We speak fluent computer gibberish.
Email problems – When important messages disappear into the digital void.
Hardware troubleshooting – Printers that refuse to print, computers that refuse to compute.
Mobile device setup – Because everyone’s got different phones these days.

we track common issues

We also track common issues across your company. Seeing the same problem pop up repeatedly? We’ll fix the root cause, not just the symptoms.

FAQs

Why are local businesses choosing local IT support?

Salem and Portland area businesses operate differently than Seattle corporations or San Francisco startups. You need reliable, practical solutions that work within real-world budgets and timelines. Plus, when something goes really wrong, we’re just down the road – not three time zones away.

How quickly can you respond to IT emergencies?

For fully managed clients, we typically respond within 15-30 minutes for critical issues. For other service levels, response times vary, but we always prioritize based on business impact.

Do you work with specific industries or business sizes?

We support businesses from 1 to 1000 employees across all industries. Our sweet spot is companies that rely on technology but don’t want to become IT experts themselves.

What if we already have IT equipment – can you work with what we have?

Absolutely. We assess your current setup and work with existing equipment whenever possible. We’ll only recommend replacements when it makes financial or business sense.

How do you handle sensitive business data?

Data security is non-negotiable. We follow strict protocols, use encrypted connections, and can sign additional confidentiality agreements as needed.

Can you help us plan for future growth?

That’s one of our favorite conversations. We love helping businesses scale their technology along with their growth, avoiding expensive do-overs down the road.

Get In touch today

Ready to Stop Fighting with Your Technology?

Your business deserves IT support that actually supports your business goals. Not technology for technology’s sake. Not solutions that create new problems. Just reliable, practical IT support that works.

Let’s talk about what’s keeping you up at night (technology-wise, anyway). We’ll listen to your specific challenges, assess your current situation, and recommend solutions that fit your business and budget.

Ready to Get Started?

Contact us today for a free consultation. We’ll show you exactly how the right IT support can transform your daily operations and give you back time to focus on growing your business.